Enterprise Support.
Engineers who know your setup.
For companies that run production on enum. A named contact, critical incidents handled around the clock, and regular reviews of your setup.
Price on request.
What's included.
On top of the support every account gets.
A named contact
One engineer who knows your setup, your history and your people. No ticket roulette.
24/7 for critical incidents
When production is down or badly degraded, an engineer responds day and night, with response times down to 15 minutes.
Architecture reviews
Regular reviews of your setup on enum: capacity, cost, upgrades and risks, with written recommendations.
When something breaks.
What happens, step by step.
- Any time
Report
Tell us about a critical incident at any time, day or night.
- Down to 15 min
Response
An engineer is on it, with response times down to 15 minutes.
- Until resolved
Updates
You hear from us regularly until the incident is resolved.
- After the incident
Root cause
A written analysis of what happened and what changes so it does not happen again.
Support or operations?
Two ways to work with us.
Enterprise Support
Your team runs the platform. We back you up with a named contact, 24/7 help for critical incidents and regular reviews.
DevOps as a Service
We run the platform for you: upgrades, monitoring, on-call and CI/CD. Your team focuses on the product.
DevOps as a ServiceQuestions.
About Enterprise Support.
What does Enterprise Support cost?
The price depends on the size of your setup and your requirements. Contact us and we send you a proposal.
What counts as a critical incident?
Production on enum is down or severely degraded, for example your application cannot serve requests or data cannot be read or written.
What response times do you offer?
For critical incidents, around the clock, with response times down to 15 minutes. The exact times are written into your contract.
Is support included without Enterprise Support?
Yes. Every enum account includes support at no extra cost. Enterprise Support adds the named contact, 24/7 critical incident handling and architecture reviews.
Do we need Enterprise Support with DevOps as a Service?
No. DevOps as a Service already includes operations and on-call for your platform.
Running production on enum?
Get a direct line.
Tell us about your setup. We send a proposal for Enterprise Support.